We respect your privacy
Ivy Law Group Pty Ltd (“Ivy Law Group”) respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (“Privacy Act”). This policy sets out how we collect and treat your personal information.
In order to provide our services, we may need to access a wide range of “personal information”.
This policy sets out Ivy Law Group’s approach to the handling of personal information and how we comply with our obligations in relation to personal information under the National Privacy Principles which are contained in the Privacy Act.
- the way we collect, use and disclose personal information;
- the way we protect the quality and security of personal information;
- the way that access can be granted to personal information; and
- the manner of dealing with any complaints concerning privacy.
“Personal information” is the information we hold which is identifiable as being about you and includes, without limitation, information about an identifiable natural person and may include information such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. Examples include an individual’s name, date of birth, signature, address and contact details, occupation, employment history, family situations, bank account details, financial and tax information, IP address. Unless specified otherwise, ‘personal data’ or ‘personal information’ includes Government Related Identifiers (“GRI”), which are numbers or letters assigned by a State or Territory authority or agency used to identify an individual or verify identity. We only collect, receive, use, disclose or manage GRI in accordance with the law.
Collection of personal information
Ivy Law Group will, from time to time, receive and store the personal information you enter onto our website, provided to us directly or given to us in other forms.
You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
Additionally, we may also collect any other information you provide while interacting with us.
Collection of personal information in relation to Online Wills
Ivy Law Group will receive, collect, and store personal information or personal data you enter onto our website, provide to us directly or give to us in other forms.
We may collect additional information at other times, including, without limitation, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
Information collected by us when completing your Online Will may also consist of ‘sensitive information’ as a sub-category of personal information. Sensitive information may consist of information relating to someone’s opinion, individual racial or ethnic origin, political opinions, religious or philosophical beliefs, health information (including information relating to your physical and mental health, notes on symptoms, diagnosis, disability, and treatment) and other health-related information. We are required to obtain such information in relation to your Will and where it may be relevant specific to any burial wishes, powers of attorney, guardianships and more. Should you not wish to disclose this information to us, we will be unable to provide you with our services.
Once we are no longer legally obligated or contractually engaged by you to obtain or retain information, we are legally required to retain any information obtained from you in relation to your legal matter for seven (7) years following the completion of your matter. Where information collected by us is in relation to the making of a Will, we may be required to retain documents for a longer period of time.
How we collect your personal information
When you come to our website (www.ivylawgroup.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites.
Please be aware that Ivy Law Group is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information.
Use of your personal information
Ivy Law Group may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
Ivy Law Group may contact you by a variety of measures including, but not limited to telephone, email, SMS or mail.
Disclosure of your personal information
We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Ivy Law Group, www.ivylawgroup.com.au, its customers or third parties.
Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. These may include but are not limited to the United States of America.
If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible by law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
Security of your personal information
Ivy Law Group is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Access to your personal information
You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Privacy Act). If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at firstname.lastname@example.org.
We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
Complaints about privacy
If you have any complaints about our privacy practices, please feel free to send in details of your complaints to PO Box Q376 Queen Victoria Building, NSW 1230 Sydney, New South Wales, 2000. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.